Stability for your operation today, and scalability for your growth tomorrow.
Keep your JD Edwards operating without daily interruptions and be ready to expand with total security and predictability.
The ERP is the heart of your business, but it needs to keep pace with your expansion. In Go On, support goes far beyond closing technical tickets. We ensure the daily stability of your operations, anticipate tax updates, and design the expansion of your system for new units or operational contexts, ensuring technical standardization, localization, and absolute continuity of billing.
The real impact on your management
We understand that managing a large-scale ERP brings daily challenges that go far beyond technology. That is why we turn traditional support into a results-driven strategic partnership:
Traditional support that holds back your management
“Firefighting” support
Consultancies focused only on closing bureaucratic tickets, while the same mistakes continue to hold your team back in day-to-day operations.
Recurring problems
Support resolves the symptom to close the ticket, but does not investigate the root cause of the failure, causing the same incidents to repeat continuously.
Lack of preventive vision
You only discover the problem when it has already happened. Without monitoring and proactive follow-up, small failures turn into interruptions that directly impact operations.
The peace of mind Go On delivers
Business knowledge
More than just resolving tickets, we understand your operation. Our team monitors the history of the environment, critical processes, and the specifics of the business, providing faster, more accurate, and consistent support.
Continuous evolution
We turn incidents into opportunities for improvement. We analyze trends, recurrences, and operational bottlenecks to propose adjustments that increase stability, productivity, and user satisfaction.
Governance and transparency
Clear visibility on demands, priorities, and results. We monitor indicators, action plans, and continuous improvements so that management has total control of the operation.
Does your current support protect your operation, or does it simply manage tickets?
Relying on reactive support limits your business's scalability and generates hidden costs due to unexpected downtimes. Our managers are ready to take on the evolution of your ERP and ensure total security for your next steps.
JD EDWARDS SUPPORT
Structured solutions to ensure stability and scalability for your business
Continuous evolutionWe turn recurring incidents into opportunities for improvement, increasing the stability of the environment and the productivity of users.
Business knowledgeMore than just resolving tickets, we understand your operation. Our team works with context and history, delivering faster and more accurate responses.
Preventive action We investigate the root cause of each failure to eliminate it permanently, drastically reducing the volume of tickets and keeping the operation smooth.
Well-planned transitionWe take care of the transition and integration of the new team in a structured way, ensuring that service does not stop and your operation continues to run normally.
Management by SLAWe implement and manage Service Level Agreements (SLAs), establishing metrics and indicators that ensure the quality, availability, and reliability of the services provided.
SUCCESS CASES OF AUTOMATION
Automation in practice
Logistics automation
We automate processes that were previously 100% manual
We evolved critical logistics processes by replacing inefficient RPAs with native ERP orchestrations, ensuring more speed, stability, and operational scalability.
Read more
Process automation
We save over 98% of time with automation
Transformamos processos logísticos críticos de um grande trader do agronegócio em operações até 98% mais rápidas, substituindo atividades manuais e RPAs por automações mais eficientes.
Read moreFrequently asked questions
Yes. Most of the environments we take on have years of customizations, integrations, and specific business rules. Our approach includes the technical and functional mapping of the environment so that we can understand the particularities of the operation before taking on the support. This way, we reduce risks and ensure faster and more accurate service from the start.
We protect the core of your ERP through strict governance and a standardized global model. When your company grows, we adapt JD Edwards for the new unit while respecting its local needs, but without allowing it to break the rules and central standards of your business. This ensures that the new branch starts operating quickly and that management maintains control and a unified view of all group data.
Most consultancies sell "technical hours" to close tickets in a waiting queue. Go On delivers engineering focused on stability. We investigate the cause of each failure to eliminate it once and for all, helping your ERP to evolve and support the company's business plans.
